Front of House Receptionist Aura Veterinary
Expires: 27/03/2026
Company: AURA Veterinary
Location: Surrey Research Park, Guildford
Salary: £26,880
About Us:
AURA Veterinary is a world-renowned centre for excellence in oncology, soft tissue surgery, internal medicine and interventional radiology based in Guildford. Our focus is on delivering the best possible outcomes for the dogs and cats who are referred to us for treatment. We offer secondary and tertiary-level clinical expertise and exceptional animal care, rooted in a commitment to uphold the highest standards in veterinary science. The facilities at AURA are state-of-the-art and include four operating theatres, 160 slice CT scanner, with Injector pump, C-arm fluoroscopy unit, Cell-salvage auto-transfusion unit, intra-operative imaging with Near-InfraRed Fluorescence (NIRF), Interventional Radiology suite, minimally invasive surgical equipment, cystoscopy/endoscopy/bronchoscopy, 2 chemotherapy rooms plus hood room, contrast-enhanced ultrasonography (CEUS), digital radiography and full in-house laboratory.
You will report to the Front of House Supervisor and work collaboratively with other team members, clients and colleagues to meet the needs of patients and their owners, improving the service delivery and patient journey.
Summary of Role:
You will be an experienced Receptionist or have previous customer service experience who will provide excellent service to clients and colleagues at our state-of-the-art Veterinary oncology & soft tissue Hospital in Guildford. You will report to the Front of House Supervisor and work collaboratively with other team members, clients and colleagues to meet the needs of patients and their owners, improving the service delivery and patient journey.
Together we will demonstrate safe, clinical decision-making and expert care together with compassionate communication for patients referred to AURA Veterinary. You will be care driven, exceptionally organised, thorough, have excellent communication skills and be able to operate in a 24/7 team environment.
Benefits:
Annual leave 24 days including bank holidays (FTE 30 days) increasing to 26.5 days (FTE 33 days) after 3 years continued service, employee assistance programme, employee referral programme, work-based pension scheme, health care scheme, death in service, free parking and weekly fresh fruit delivery.